Strategic Accounts Manager

Job not on LinkedIn

🕒 6 days ago

⛰️ Colorado, Illinois, +10 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Camp Strategy

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

☁️ SaaS

Hospitality • Consulting • SaaS

Camp Strategy is a premier professional development and advisory team dedicated to unlocking the potential of the outdoor hospitality industry. With nearly 80 years of collective industry experience, they provide campground owners with comprehensive financial planning, operational strategies, and expert development guidance. Offering a ‘one-stop-shop’ solution, Camp Strategy empowers clients to attract, engage, and retain customers while focusing on thoughtful property design and sustainable practices.

📋 Description

• Own Net Revenue Retention (NRR) across your strategic book • Proactively identify and close expansion opportunities: Booking Fee adoption, new product upsells, and new property additions within existing groups • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific revenue and operational goals • Build and execute account growth plans for your highest-value relationships • Serve as the primary point of contact for strategic customers — multi-park groups and high-value individual properties • Meet monthly SLA cadence: meaningful conversations and QBRs • Travel monthly to meet key customers in person, building the kind of trust that doesn't happen over Zoom • Develop and maintain strong relationships with multiple stakeholders at each account • Partner with Implementation when strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-lives • Participate in post-live early success calls to confirm users are set up correctly and adoption is on track • Monitor account health signals in HubSpot: usage trends, SLA adherence, NPS, churn risk indicators • Prepare and present data-driven account performance reports for customers and internal stakeholders • Collaborate with Support, Implementation, and Product to resolve customer issues quickly and advocate for features that matter to your accounts

🎯 Requirements

• 3+ years in an Account Management, Customer Success, or Account Executive role with clear ownership of revenue outcomes (retention, expansion, or quota) • Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. lower-touch accounts and can explain how • Track record of driving expansion revenue through upsell, cross-sell, or new product adoption — not just renewing what's already there • Proficiency in HubSpot or a comparable CRM; you use it to manage activity, track health, and pull meaningful reports • Strong QBR and executive communication skills — you've run data-driven business reviews with business owners or senior leaders • Willingness and ability to travel monthly for in-person customer meetings • Self-starter who operates with urgency and builds structure in ambiguous environments.

🏖️ Benefits

• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates • 401(k) plan with employer match • Flexible time off - use it as you need it • Employee camping credit to encourage getting outdoors and experiencing our product!