Solutions Engineer – Integrations

November 17

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Canals

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Artificial Intelligence • Enterprise • Distribution

Canals is an AI-driven tool designed to enhance efficiency in distribution and order processing for sales, accounting, and procurement teams. It automates tasks like sales order entry and invoice processing, transforming customer emails into actionable quotes and orders without the need for templates. Canals is built specifically for various distribution verticals including electrical, plumbing, HVAC, and industrial sectors, helping teams save time and increase accuracy in their workflows. As users engage with the platform, the AI continues to improve its performance and adapt to specific business needs, ensuring better service for customers and vendors alike.

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly. • Act as a technical subject matter expert during customer calls, explaining complex concepts clearly to non-technical stakeholders. • Investigate and resolve integration and data issues using APIs, SQL, and platform logs. • Collaborate closely with Engineering to debug, escalate, and document technical issues. • Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations. • Provide light support coverage via email or chat for technical troubleshooting. • Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements.

🎯 Requirements

• Strong understanding of APIs and how they work. • Comfortable with SQL and basic database configurations. • Excellent communication skills and ability to explain technical concepts to non-technical users. • Experience in a customer-facing technical or implementation role. • Highly organized and collaborative; thrives in a cross-functional environment. • Bonus Points If You’ve worked directly with ERP systems (e.g., Eclipse, Epicor, SAP, Infor) or supported data integrations with them. • You have experience supporting enterprise customers with complex technical environments and multiple stakeholders. • You’ve worked directly with APIs (testing endpoints, building integrations, or connecting systems). • You have project management experience — managing timelines and deliverables across multiple customers. • You’ve worked in early-stage startups and helped define technical processes from scratch. • You have experience supporting non-technical customers in complex operational industries (e.g., distribution, logistics, manufacturing).

🏖️ Benefits

• Bootstrapped & profitable: Stability and autonomy — no fundraising distractions or shifting investor goals. • High impact: You’ll directly shape how distributors implement and scale AI across their operations. • Collaborative culture: Work with engineers, CSMs, and product leaders solving real industry problems. • Remote-first flexibility: Work anywhere in North or South America. • Product-market fit: Customers love what we’ve built — and growth is accelerating. • Tight-knit, low-ego team: Join a group of builders passionate about excellence.