Strategic Customer Success Manager

November 17

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Canals

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Artificial Intelligence • Enterprise • Distribution

Canals is an AI-driven tool designed to enhance efficiency in distribution and order processing for sales, accounting, and procurement teams. It automates tasks like sales order entry and invoice processing, transforming customer emails into actionable quotes and orders without the need for templates. Canals is built specifically for various distribution verticals including electrical, plumbing, HVAC, and industrial sectors, helping teams save time and increase accuracy in their workflows. As users engage with the platform, the AI continues to improve its performance and adapt to specific business needs, ensuring better service for customers and vendors alike.

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals. • Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives. • Lead onboarding and enablement programs that ensure successful rollouts across large, distributed teams. • Partner cross-functionally with Product, Engineering, and Solutions to prioritize features and resolve complex technical issues. • Facilitate quarterly business reviews to highlight ROI, reinforce value, and uncover opportunities for expansion. • Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale. • Champion a customer-first mindset across Canals, ensuring enterprise feedback shapes product direction.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Implementation for a SaaS product. • Proven experience managing strategic or enterprise-level accounts, with multiple stakeholders and complex workflows. • Experience working in an early-stage or high-growth environment, contributing to systems and process formation. • Demonstrated success owning renewals and driving long-term account retention. • Exceptional communication and presentation skills — able to engage both executives and end users. • Comfortable navigating ambiguity and driving clarity through structure, prioritization, and initiative. • Strong business acumen and ability to connect technical capabilities to customer outcomes. • Organized, proactive, and collaborative — you drive alignment across internal and external teams.

🏖️ Benefits

• Bootstrapped and profitable: Stability and autonomy — no fundraising distractions or shifting investor goals. • High impact: You’ll work directly with top distributors to transform how their businesses operate. • Collaborative culture: Work alongside engineers, designers, and product leaders who care deeply about real-world results. • Remote-first flexibility: Work anywhere in North America. • Product-market fit: Customers love what we’ve built — and growth is accelerating. • Tight-knit, low-ego team: Join a group of builders passionate about excellence.