Service Improvement Officer

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

💵 £32.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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City & County Healthcare Group

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🏥 Healthcare

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

CCH Group is the UK’s largest provider of home care services, dedicated to delivering compassionate and quality care to the vulnerable, elderly, and disabled in their homes. With a vision to be the best place to work in care, CCH Group comprises 32 leading companies and employs over 14,000 care professionals, providing 1. 5 million hours of care each month. They prioritize their employees, believing that a supportive working environment enhances the quality of care provided to their clients.

📋 Description

• Collaborate closely with internal stakeholders • Support quality improvements within operational teams • Ensure compliance with statutory requirements • Implement improvement plans to enhance service delivery • Provide training and support to branch teams • Travel within the region for 2 days a week, with occasional additional travel based on business needs

🎯 Requirements

• Previous experience in service improvement and compliance • Previous experience conducting audits, implementing improvement plans, and providing training and support would be advantageous • Proactive approach • Keen eye for detail • Ability to thrive in a fast-paced environment • Ability to ensure high standards of service delivery and regulatory compliance • Excellent communication skills • Full UK driving license • Access to a vehicle • Willingness to travel within the region for 2 days a week, and potentially more according to business needs

🏖️ Benefits

• Thorough training • Self-directed learning, coaching conversations, and e-learning modules • Access to further qualifications and courses • Wellbeing resources • Financial advice • Up to 14% discount at over 40 retailers • 22 days holiday, increasing to 25 days after 3 years’ service, plus bank holidays • Occupational maternity pay • Adoption pay • Occupational paternity pay • Death in Service Payment • Occupational sick pay • Career development opportunities within the branch or wider City & County Healthcare Group