Enterprise Customer Success Manager - French Speaker

July 18

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Canonical

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Open Source • Cloud • AI

Canonical is the company behind Ubuntu, the world's most popular open-source operating system, which provides fast, modern, and secure Linux solutions for desktops, servers, and cloud environments. They offer a comprehensive set of products and services, including Ubuntu Desktop, Ubuntu Server, cloud solutions such as OpenStack, and tools for managing containerized applications with Kubernetes. Canonical focuses on making open-source technology reliable and accessible across various industries, from IoT and AI to enterprise infrastructure.

501 - 1000 employees

Founded 2004

📋 Description

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. • Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. • Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. • Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams • Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention. • Supporting customers through reactive ticket requests. • Create campaigns targeting multiple customers through digital touch-points and activities.

🎯 Requirements

• Native French level required with excellent command of English • Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. • Excellent presentation skills with the ability to guide a conversation about complex software. • Experience building and improving internal processes while maintaining timely delivery to customer-related projects. • A true team player capable of interacting with all departments and at all levels, both internally and externally. • Knowledge of agile methodologies. • Experience with Salesforce, Jira and CRMs

🏖️ Benefits

• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues from your team and others • Priority Pass for travel and travel upgrades for long haul company events