Senior Enablement Manager, Global Success

Job not on LinkedIn

October 31

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Canva

WebsiteLinkedInAll Job Openings

SaaS • Media • Education

Canva is a versatile online design platform that empowers users to create a wide range of professional designs with ease. From social media posts and presentations to business cards and posters, Canva provides thousands of templates and design tools to help users bring their creative ideas to life. The platform also offers a suite of AI-powered features to enhance creativity and productivity, including tools like Magic Write for copy generation and Magic Edit for photo transformations. Canva caters to individuals, teams, and enterprises, making it an ideal solution for collaborative design and workflow management. It is also committed to sustainability and social impact, offering free educational and nonprofit access to its premium features.

1001 - 5000 employees

Founded 2013

☁️ SaaS

📱 Media

📚 Education

💰 $200M Venture Round on 2021-09

📋 Description

• You’ll design and deliver programs that improve customer engagement, renewal, and expansion motions. • This includes onboarding Success Managers and Implementation Managers, and equipping them with customer playbooks, and partnering with cross-functional teams to activate new behaviors aligned with Canva’s strategic goals. • You’ll work closely with the VP of Success, Global Customer Success Leadership, Sales Leadership, Product Marketing, and Product to ensure alignment and consistency across our Success programs. • Help translate our customer strategy into day-to-day excellence for Post-Sale ICs globally. • Translate customer success priorities into enablement strategies that drive customer impact. • Partner with regional Success and Sales leaders to align enablement to the customer lifecycle across segments and geographies. • Support and enhance onboarding experiences for new post-sale ICs and managers to accelerate time to productivity. • Build and launch Success Playbooks that equip CSMs with content, workflows, and best practices across onboarding, QBRs, and renewal. • Deliver skill-building programs focused on customer conversations, value realization, and stakeholder management. • Collaborate with cross-functional partners to ensure enablement reflects Canva’s product innovations and customer motion shifts. • Empower front-line Success leaders to coach and reinforce high-impact behaviors. • Lead enablement efforts for new Success programs like scaled success motions, customer journey initiatives, and expansion workflows. • Use tools like Canva, Guru, Gong, and WorkRamp to deliver, track, and evolve enablement content. • Define KPIs and feedback loops to measure enablement impact on customer outcomes like NRR, GRR, and CSAT. • Maintain a central library of enablement resources including customer stories, QBR templates, and training paths.

🎯 Requirements

• 5+ years of experience in post-sales, customer success, GTM enablement, or GTM program management—ideally in SaaS or B2B tech • You’ve designed and executed enablement initiatives that move the needle on new hire ramp, win rate, or deal velocity. • You know how to partner with sales leaders and operate as a trusted advisor and business partner. • You’re fluent in sales methodologies like SPICED, Challenger, or MEDDICC—and you’ve coached or trained teams to apply them effectively. • You’re a strong facilitator and storyteller, confident leading impactful workshops and trainings both virtually and in person. • You’re comfortable with the GTM tech stack, including tools like Canva, Guru, Salesforce, Gong, WorkRamp, and Salesloft. • You’re analytical and curious, able to interpret sales data, feedback, and engagement metrics to drive continuous improvement. • You have global experience and thrive in cross-cultural, fast-changing environments. • You’re a self-starter in high-growth settings who’s passionate about helping others succeed.

🏖️ Benefits

• Equity packages - we want our success to be yours too • Health benefits plans to support you and your wellbeing • 401(k) retirement plan with company contribution • Inclusive parental leave policy that supports all parents & carers • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally