Product Experience Design Lead

🕒 6 days ago

🇺🇸 United States – Remote

💵 $106.7k - $152.4k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Serve as the primary Product Experience leader and trusted advisor for the assigned business or product portfolio • Partner with product, engineering, and business leaders to influence roadmap decisions, priorities, and customer-centered outcomes • Participate in planning activities to identify opportunities, manage risk, and align investments with customer and business needs • Lead discovery efforts to uncover customer needs, workflow challenges, operational constraints, and strategic opportunities • Translate research, data, and business inputs into product and experience recommendations • Own and guide research and design decisions within the area of responsibility • Lead cross-functional teams through ambiguity and clarify problems before solutions are defined • Ensure experience quality across workstreams and maintain a consistent quality bar • Identify experience gaps, design debt, customer friction, and portfolio-level opportunities • Advocate for users while balancing technical, operational, and business constraints • Challenge product direction when it introduces experience risk and recommend alternatives • Connect experience decisions to measurable customer and business outcomes • Influence stakeholders through storytelling, facilitation, workshop leadership, and executive communication • Contribute to Product Experience standards, patterns, frameworks, and best practices • Support peer growth through collaboration, feedback, and thought leadership without direct people-management responsibilities

🎯 Requirements

• 8+ years of experience designing digital products, services, or enterprise experiences preferred • Demonstrated success leading complex product initiatives within cross-functional environments • Expertise in human-centered design, product strategy, and customer-centered decision-making • Strong competencies in Strategic Thinking & Business Acumen, Product Thinking & Concept Development, Communication & Executive Influence, Stakeholder Management, Systems Thinking, Interaction Design & Information Architecture, and Decision-Making & Facilitation • Proven ability to influence outcomes without formal authority • Experience leading workshops, discovery activities, and strategic planning sessions • Ability to connect user needs, business goals, technical constraints, and operational realities into cohesive solutions • Strong written, visual, and verbal communication skills • Experience measuring and articulating the impact of design decisions and customer experience improvements • Experience designing healthcare, logistics, supply chain, or enterprise software products preferred • Experience working in embedded product teams and strategic consulting engagements preferred • Familiarity with design systems, accessibility standards, and governance frameworks preferred • Experience supporting AI-enabled products, services, or workflows preferred • Advanced proficiency with journey mapping, service design, research synthesis, and facilitation preferred

🏖️ Benefits

• Bonus eligible • Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs

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