Healthcare Customer Service Expert – Phone Intake

6 days ago

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CareCentrix

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Healthcare Insurance • Healthcare • Pharmaceuticals

CareCentrix is a healthcare company that simplifies care coordination and home benefit management, enabling health at home for members. By focusing on personalized care and utilizing their proprietary HomeBridge platform, they identify and engage members transitioning from hospital to home, ensuring timely delivery of appropriate services. CareCentrix's whole-person approach aims to improve outcomes, lower costs, and enhance both member and provider satisfaction through a high-quality provider network and data-driven analytics.

1001 - 5000 employees

Founded 1996

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2011-09

📋 Description

• Serve as the initial point of contact for patients seeking home healthcare services. • Handle approximately 60-65 inbound calls a day ranging from healthcare service requests to more complex inquiries. • Use multiple applications and a dual monitor setup to assist customers with services. • Check the status of service requests and submit initial requests for items like wheelchairs, wound care, diabetic supplies, etc. • Work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.

🎯 Requirements

• High School Diploma or GED. • Minimum 2 years of customer service experience in a call center environment. • 1 year working in healthcare with medical terminology. • Proficient with navigating dual monitors and multiple applications. • Type at a speed of 30 WPM with ability to perform data entry while actively listening. • Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons. • Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings. • A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.

🏖️ Benefits

• Medical • Dental • Vision • 401(k) with company match • HSA employer contributions • Dependent Care FSA employer contribution • Paid Time Off • Personal/Sick Time • Paid Parental Leave