IT Service Desk Analyst

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £24.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Circle Health Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Circle Health Group is the UK’s largest private hospital group, with more than 50 locations nationwide. The company is dedicated to making healthcare better for patients by combining clinical excellence with peaceful surroundings, treating patients as individuals. Circle Health Group offers over 500 different treatments across 60 specialties, including cardiology, cosmetic surgery, dermatology, and more. Each year, they welcome around 296,000 inpatients and 1. 7 million outpatients, emphasizing high-quality and expert-led treatment. The organization has invested significantly in its facilities and technology, receiving accolades such as Private Hospital Group of the Year in 2021 and being recognized as one of the 20 Best Companies to Work For in Health & Social Care.

📋 Description

• Respond promptly to IT end-user incidents, service requests or questions about IT Services, working to defined IT SLAs • Coordinate with others and escalate promptly when necessary • Ensure high user satisfaction through professional telephone and email communication • Translate information from technical to non-technical language • Proactively contribute to maintaining and expanding the service desk knowledgebase to prevent knowledge silos

🎯 Requirements

• Minimum 3 years’ experience in an IT Service Desk role within a medium/large organisation (6,000+ users, 40+ sites) • Proven technical expertise in Windows 10 & 11, Microsoft 365, Active Directory (user and group management), basic network troubleshooting • High-level customer service and communication skills • Experience using and updating IT service management tools (e.g. ServiceNow, Freshdesk) • Ability to manage sensitive/confidential information appropriately • Self-motivated, organised, with ability to prioritise and manage multiple tickets • Demonstrable ability to meet performance KPIs (e.g., call handling, FCR, SLAs)

🏖️ Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service • Private Pension Scheme • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions • Friends & Family Hospital Discounts • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay • Non-contributory life insurance • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits • Access to resources, tools and services to support your wellbeing • Employee recognition programmes • Industry leading training and development opportunities • Monthly bonus of 15% based on meeting KPIs