Customer Success Manager – Software

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October 22

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Honeywell

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Aerospace • Energy • Manufacturing

Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.

10,000+ employees

🚀 Aerospace

⚡ Energy

📋 Description

• Manage partner relationships to retain and renew SaaS revenue, focusing on up-selling and maintaining a deep understanding of product features for specific business needs. • Oversee the entire partner lifecycle, from pre-sales and onboarding to monitoring account usage and addressing churn risks. • Collaborate with CSM teams to develop documentation for onboarding and training, while providing technical support and feedback to Product and Development teams. • Continuously improve engagement processes, ensuring value for partners and supporting sales efforts for renewals and lead capture. • Conduct quarterly account reviews and work with marketing on surveys and case studies to enhance partner relationships and gather feedback.

🎯 Requirements

• Extensive account management experience in a successful software-oriented company, highlighting a strong focus on partner success. • Proven expertise in managing complex deployment and usage projects, with adaptability in handling both large and small partners. • Excellent organizational, analytical, and project management skills, along with strong verbal and written communication abilities. • Ability to listen and coordinate effectively with partners and technical teams to address concerns and find suitable solutions. • Educational background includes a Bachelor's degree in business or a technical field, or equivalent experience, with a commitment to driving partner success in collaboration with field teams.

🏖️ Benefits

• Work for a well-known brand with a continued focus on innovation and growth. • Join a dynamic team where most leaders are promoted from within • A culture that fosters inclusion, diversity, and innovation