Principal Customer Success Manager – ESD/Facility Operations

October 24

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Honeywell

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Aerospace • Energy • Manufacturing

Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.

10,000+ employees

🚀 Aerospace

⚡ Energy

📋 Description

• Develop and execute medium- to long-term customer success roadmaps for profitable growth. • Drive adoption of CLSS offerings in ESD/Facility owner operations. • Build and nurture strategic partnerships with key companies. • Mentor offering leaders in developing impactful products for ESD/Facility owners. • Identify and implement strategies for increasing share of demand (GTM, pricing, tech support, customer service). • Challenge commercial and offering teams on portfolio direction and business models. • Influence go-to-market decisions and discover new funding models for growth. • Contribute to strategic planning (STRAP, AOP) with portfolio and commercial leaders.

🎯 Requirements

• Bachelor's degree or successful career progression in operations over minimum of 10 years • Deep understanding of ESD operations (installation, compliance, scheduling) and facility owner responsibilities. • Experience building customer success strategies and driving software adoption. • Familiarity with recurring revenue business models and channel GTM for new technologies. • Strong business and sales acumen, including budgeting and technology integration. • Experience in mapping products for ESD/Facility operations and developing M&A strategies. • Demonstrated ability to drive cultural change in sales and customer success teams. • Minimum 10 years’ experience in large, matrixed organizations with a proven track record of innovation and results. • Critical thinker with disciplined problem-solving skills. • Willing to advocate passionately for strategic initiatives. • Effective risk manager, confident in decision-making amid uncertainty. • Capable of becoming a recognized thought leader in the industry. • Excellent communication, persuasion, and influencing skills. • Recognized as a self-starter, motivator, and charismatic leader. • High integrity, ethics, and commitment to diversity and inclusion. • Relevant domain experience in Honeywell’s Fire markets (Buildings, Healthcare, Critical Environment, Hospitality) is a plus. • Knowledge of software marketplace development is a plus.

🏖️ Benefits

• employer subsidized Medical, Dental, Vision, and Life Insurance • Short-Term and Long-Term Disability • 401(k) match • Flexible Spending Accounts • Health Savings Accounts • EAP • Educational Assistance • Parental Leave • Paid Time Off (for vacation, personal business, sick time, and parental leave) • 12 Paid Holidays