Senior Customer Support Management Professional

19 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $86.4k - $108.2k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Honeywell

WebsiteLinkedInAll Job Openings

Aerospace • Energy • Manufacturing

Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.

10,000+ employees

🚀 Aerospace

⚡ Energy

📋 Description

• Lead and manage the customer support team to ensure exceptional service delivery and customer satisfaction. • Develop and implement strategies to improve customer support processes and procedures. • Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience. • Ensure training plans for safety, skills, and new products for all FSE’s are scheduled and completed in a timely manner. • Monitor and analyze operations performance metrics to identify areas for improvement.

🎯 Requirements

• 3 years of proven experience in customer support management, technologies, and tools. • Professional or Military experience in an engineering or technical field. • Strong leadership and people management skills. • Ability to work independently and manage multiple tasks. • Ability to build and maintain strong relationships with customers and internal stakeholders. • Ability to prepare reports using Power BI, Excel, Word, and PowerPoint

🏖️ Benefits

• employer-subsidized Medical, Dental, Vision, and Life Insurance • Short-Term and Long-Term Disability • 401(k) match • Flexible Spending Accounts • Health Savings Accounts • EAP • Educational Assistance • Parental Leave • Paid Time Off (for vacation, personal business, sick time, and parental leave) • 12 Paid Holidays