Cloud Infrastructure Analyst

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September 8

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Career TEAM

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B2B • Education • Non-profit

Career TEAM is a workforce services provider that focuses on addressing complex social challenges such as reducing unemployment and eradicating poverty. They utilize both high-touch and high-tech solutions, including their innovative software, Career EDGE, to enhance career services and support job seekers across the United States. With over 1 million job seekers served, Career TEAM partners with government organizations and workforce development boards to deliver case management, training, and business services, helping people find meaningful employment and advance in their careers.

201 - 500 employees

Founded 1996

🤝 B2B

📚 Education

🤝 Non-profit

📋 Description

• Provide help desk support via phone, video call, chat, and email • Troubleshoot technical issues for company employees • Create automations and tools to increase efficiency of company employees and technical operations • Create and manage API, FTP, and SFTP connections between various systems • Manage mobile device enrollment, security, and application updates using Microsoft Intune and Apple Business Manager • Handle access management and license provisioning for tools like Google Workspace, Microsoft 365, Adobe, Jira, and more • Maintain an inventory of mobile devices and other equipment • Oversee Windows Autopilot for device setup and lifecycle management • Troubleshoot network issues and administer endpoint security solutions to ensure compliance • Develop and revise IT Department processes and knowledge base • Support both Philippines and United States teams

🎯 Requirements

• Outgoing and personable candidates with strong customer service skills • Strong English skills is required. • Bachelors degree, or equivalent, from an accredited institution, or equivalent experience. • Located in Philippines • Willingness to work night shift • Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, Google Workspace Admin) are preferred, but not required. • Strong problem-solving skills with attention to detail. • Excellent communication skills to explain technical concepts to a non-technical audience • Proactive approach to continuous learning and professional development. • Ability to work in a fast-paced environment and adapt to changing priorities. • Passion for innovation and a desire to make a positive impact on users' lives. • General knowledge of at least programing/scripting language is a plus, but not required.