Senior Director, Hub Operations

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September 16

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CareMetx, LLC

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Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Description

• Directing a team of program managers responsible for managing the hub and reimbursement services and programs offered to clients • Oversight of all team members providing the full range of services for specific programs • Participate in strategic and tactical planning sessions • Make recommendations in the development of long-term strategies and lead projects within HUB Operations • Present strategic and operational plans for the development of new service offerings and hub programs • Develop measures of program success and provide internal and client facing reporting, sharing analysis and outcomes • Participate in proposal writing, contracting, client presentations, and pricing • Ensure quality of managed programs and development of policies, SOPs, and work instructions; participate in client audits as required • Coach and mentor program management staff; oversee recruitment, training and management of program teams • Maintain regular attendance and perform other related duties as assigned

🎯 Requirements

• College degree preferred • Requires broad knowledge and training in the fields of healthcare, specialty pharmacy and reimbursement • Requires a minimum of seven (7) years of demonstrated experience in pharmaceutical, medical device, biotech or healthcare hub services • At least five (5) years in a progressive management role • A minimum experience in the pharmaceutical industry is required • General knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes • Knowledge of full-service call center programs preferred • Strong customer/client management background • Ability to manage medium size client programs independently and accurately gauge health of relationship • Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation • Good analytical, conceptual and problem solving skills • Ability to manage multiple tasks along a parallel process • Strong decision making capabilities • Critical thinking skills, creative and innovative solutions to internal or external client needs • Strong industry and business knowledge • Strategic thinker with long term planning experience • Ability to communicate effectively both orally and in writing • Possess strong interpersonal and leadership skills • Ability to proficiently use computer and good knowledge of Microsoft Office • Some travel required (up to 20%)

🏖️ Benefits

• Flexible work arrangements (Fully Remote) • Up to 20% travel • CareMetx considers equivalent combinations of experience and education for most jobs • Equal employment opportunity employer