Bilingual (Burmese) Customer Care Specialist I

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August 22

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CareSource

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Healthcare Insurance

CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.

1001 - 5000 employees

Founded 30+ years

⚕️ Healthcare Insurance

📋 Description

• Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements • Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction • Build and strengthen member or provider relationships by providing quality customer service • Maintain knowledge and understanding of all processes and procedures • Adhere to all departmental and company policies and procedures • Maintain complete and accurate documentation of all telephone and written communications • Act as a mentor to new hire employees • Perform any other job related instructions, as requested

🎯 Requirements

• High School Diploma or equivalent is required • Two (2) years customer service experience is preferred • Customer Service experience in a call center is preferred • Experience using multiple languages in a professional capacity is preferred • Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required • Critical thinking and listening skills • Decision making and problem-solving skills • Computer proficiency with knowledge and experience in a Windows environment • Typing speed of 35 words per minute (WPM) • Strong written and communication skills • Works well under pressure • Professional phone etiquette • Proper use of grammar • Ability to work in a fast-paced environment • Adaptable to a constantly changing environment • Attention to detail • Ability to multitask • Ability to work independently and with a team

🏖️ Benefits

• Bonus tied to company and individual performance • Substantial and comprehensive total rewards package