Bilingual Patient Support Specialist, Spanish/English

🕒 July 27

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CareTalk Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🤝 B2B

Healthcare • B2B

CareTalk Health is a Clinical Process Outsourcing (CPO) company and virtual national medical practice that delivers virtual health solutions to healthcare organizations across the United States. It provides telehealth-focused clinical services and administrative processes that can be Medicare-billed when applicable, supporting Medicare and Medicaid populations. CareTalk operates as a virtual provider partner, enabling remote care delivery and revenue-cycle–eligible services for other healthcare entities.

📋 Description

• Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time. • Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules. • Transfer patients to the appropriate care team members using call handling tools and provide real-time intake information. • Notify the RN when a patient is ready, track the status of each visit, and anticipate next steps to prevent delays. • Monitor call activity across teams and proactively support timely handoffs from RN to provider. • Escalate scheduling conflicts, clinical concerns, or patient-related issues promptly to protect care quality and efficiency. • Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit. • Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions. • Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit. • Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience. • Take inbound calls to assist patients with questions about their visit, scheduling, or technical navigation. • Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s). • Provide real-time updates to the clinical team on patient status and any scheduling adjustments. • Support patient satisfaction by answering questions or redirecting concerns to the appropriate resource. • Use tools to route patients per clinical workflow. • Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed. • Communicate with patients and care team members via internal chat or phone to coordinate activities.

🎯 Requirements

• Bilingual in English and Spanish required; must be able to conduct patient conversations, provide support, and communicate healthcare information accurately in both languages. • Experience in a healthcare or customer service setting required • Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools) • Excellent interpersonal and communication skills • Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment