Patient Support Specialist

🕒 July 27

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CareTalk Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🤝 B2B

Healthcare • B2B

CareTalk Health is a Clinical Process Outsourcing (CPO) company and virtual national medical practice that delivers virtual health solutions to healthcare organizations across the United States. It provides telehealth-focused clinical services and administrative processes that can be Medicare-billed when applicable, supporting Medicare and Medicaid populations. CareTalk operates as a virtual provider partner, enabling remote care delivery and revenue-cycle–eligible services for other healthcare entities.

📋 Description

• Serve as the central coordinator for multiple care teams, connecting patients with the right clinician at the right time • Drive patient engagement and keep visits moving across concurrent schedules • Transfer patients using call handling tools and provide real-time intake information • Notify RNs when patients are ready, track visit status, and anticipate next steps • Monitor call activity and support timely handoffs from RN to provider • Escalate scheduling conflicts, clinical concerns, and patient-related issues • Call scheduled patients to confirm appointments, verify identity, and ensure readiness • Conduct pre-visit intake, including demographics, consent, and pre-screening questions • Perform audio and video technology checks • Answer inbound patient questions about visits, scheduling, and technical navigation • Document patient outreach, intake, call routing, and handoff activities • Provide real-time patient status updates to the clinical team • Route patients according to clinical workflow • Troubleshoot minor audio and video issues and escalate as needed • Coordinate activities with patients and care team members via internal chat or phone

🎯 Requirements

• Experience in a healthcare or customer service setting required • Strong digital fluency and comfort navigating multiple platforms, including Zoom, Teams, and EHR/CRM tools • Excellent interpersonal and communication skills • Ability to multitask, prioritize, and remain calm in a fast-paced virtual environment • Reliable internet connectivity and a secure, private home workspace • Windows or Apple computer only; Windows 10 or macOS 13 minimum • Wired headphones • Minimum internet speeds of 50 MBPS download and 20 MBPS upload • Wired connection to the router using an ethernet cable • Google Chrome with Amazon WorkSpaces • Webcam/video capability for video calls • Preferred: experience in telehealth, medical office, or remote care delivery • Preferred: familiarity with HIPAA and patient privacy regulations • Bilingual English and Spanish, or another language, is a plus

🏖️ Benefits

• Fully remote work from a home office • Monday-Friday 9-6pm EST schedule • Wired headphones required for optimal audio quality • Recommended second monitor for laptop users; dual monitors for PC users • Equal opportunity employer committed to diversity and inclusion