Content Operations QA Analyst

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cargo.one

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

🏢 Enterprise

☁️ SaaS

Transport • Enterprise • SaaS

cargo. one is a digital platform that revolutionizes air freight procurement and sales for freight forwarders and airlines. The company provides instant quote responses, comprehensive rate comparisons, and streamlined booking capabilities with a global network of more than 200 airlines and trusted agents. Tailored for enterprises and small- to medium-sized businesses, cargo. one offers a digital storefront, real-time insights, and seamless integration with existing systems to optimize pricing and enhance operational efficiency. The company empowers its users by transforming traditional emailing processes into digital interactions to secure bookings more efficiently.

📋 Description

• Quality-check the ocean freight contracts, rates and surcharges that our partners and AI populate, cross-checking every entry against the source rate sheets and tariffs. • Build deep knowledge of ocean rates and surcharges, so you can immediately spot when something looks wrong. • Catch and correct errors *before* they reach our customers, keeping our data accurate and trustworthy. • Communicate clearly with our vendor partners when something needs fixing, and close the loop so the same mistake doesn't recur. • Spot recurring error patterns and help improve our QA checks, guides and documentation. • Use AI tools to make the QA process faster and sharper, and ideally help build them. • Maintain structured, high-quality master data across the ocean content set.

🎯 Requirements

• Exceptional attention to detail. It's the heart of the role. • Fluent written and spoken English, since you'll work with international vendor partners every day. • The drive to work independently and own your cases once you're up to speed. • Strong Excel and Google Sheets skills, and a genuine love of working with structured data. • Comfort working in high-volume, structured workflows where accuracy really matters. • *Bonus:* experience in ocean or air freight, logistics or shipping (e.g. freight forwarder, NVOCC, carrier ops). A real asset, but not required. • *Bonus:* hands-on experience using AI tools to get work done, even better if you've built something with them. • *Bonus:* comfort with ticketing platforms (e.g. Zendesk) and documentation tools.

🏖️ Benefits

• Home-office budget of €650 for a desk, chair, monitor and the rest. • Whole company Offsites. • Co-working options worldwide through our partner Desana. • 24 paid vacation days on top of your local bank holidays, plus special leave.