Clinical Resilience and Preparedness Director

🕒 October 13

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $68 - $118 / hour

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Carle Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

⚕️ Healthcare Insurance

🏥 Healthcare

📚 Education

Healthcare Insurance • Healthcare • Education

Carle Health is a comprehensive healthcare provider dedicated to managing the health needs of its community. Offering a wide range of services, from general medical care to specialized treatments in oncology, cardiovascular, pediatrics, and women's health, Carle Health emphasizes quality patient care and community health initiatives. Additionally, it supports education and research through the Carle Illinois College of Medicine and engages in community health programs that aim to improve overall well-being.

📋 Description

• Develop, lead, and sustain the organization's enterprise strategy for extended unplanned downtime of critical clinical systems and applications • Ensure clinical readiness and continuity of patient care during Epic or other critical clinical application outages • Oversee preparedness, documentation, response and recovery, and business continuity planning • Partner with executive leadership, clinical operations, IT, Epic, Cyber, Risk Management, Compliance, Revenue Cycle, HIM, Marketing, and Community Connect partners • Standardize downtime procedures across hospitals and ambulatory areas • Maintain paper chart packets, downtime forms, kits, and at least one week of supplies across clinical departments • Oversee downtime workflows for order entry, patient identification, requisitions, bed management, admissions, discharges, transfers, and other clinical processes • Conduct annual downtime drills, unit simulations, competency validations, and failover testing with Epic PAG and ICEBOX • Establish clinical resilience governance, clinical lead champions, and an outage Command Center structure • Develop robust communication strategies for clinical system downtime • Manage recovery and data reentry procedures following system restoration • Lead data reconciliation, EHR restoration, documentation recovery, scanning, coding, and billing workflows • Interview, hire, schedule, evaluate, promote, discipline, and manage personnel-related processes • Monitor employee performance and communicate goals, evaluations, wage increases, and personnel actions

🎯 Requirements

• Bachelor's Degree in a related field, Health Care Leadership, or Computer and Information Science • 5 years of related healthcare experience • 3 years of leadership experience • Project team leadership experience • Demonstrated relevant experience leading large and complex projects and servant leadership • Demonstrated high customer service and service recovery skills • Demonstrated exceptional communication and negotiation skills • Demonstrated success working in a matrixed work environment • Ability to work day shift, Monday–Friday • Weekend, holiday, and on-call availability as needed

🏖️ Benefits

• Comprehensive benefits package • Equal Opportunity Employer • Potential for growth and life-long careers

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