Sales Support Coordinator

🕒 August 20

🐊 Florida – Remote

🐊 Florida – Remote

💵 $53k - $106k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Process order modifications, change requests, delivery updates, and post booking corrections in SAP or another ERP system • Investigate and resolve shipping delays, pricing discrepancies, material shortages, mis ships, and product configuration concerns • Coordinate with Operations, Purchasing, Logistics, and Technical Support on issue resolution • Validate documentation and ensure compliance with commercial policies and standard work • Serve as the primary contact for post-order questions about order status, delivery milestones, and invoices • Communicate issue resolution and expected timelines to Sales Representatives, Project Managers, and customers • Support escalations for high priority projects, urgent shipments, and key customer accounts • Assist with credit and debit memo requests, returns processing, and financial reconciliation documentation • Monitor orders from booking through shipment and delivery and identify risks or delays • Collaborate with warehouse, scheduling, and logistics teams to support on-time delivery • Validate shipping documentation, bills of lading, and packing lists; follow up on freight claims • Support warranty and quality claim processes • Maintain accurate order files, customer communications, and fulfillment documentation • Follow post-booking standard work, policies, approval workflows, pricing, terms, warranty requirements, and financial controls • Analyze order details, track issues, and support reporting using SAP or other enterprise systems • Identify causes of order errors and delays and contribute feedback for upstream order quality • Participate in process improvement initiatives and enhance standard work, templates, and workflows • Collaborate cross-functionally to streamline processes and eliminate recurring issues

🎯 Requirements

• High School Diploma or GED • 2+ years of experience in customer service, order management, post sales support, or supply chain operations • Strong problem solving skills and ability to navigate complex issues involving multiple stakeholders • Proficiency with ERP systems; SAP strongly preferred • Excellent communication skills with the ability to manage customer expectations professionally • High attention to detail with strong organizational and multitasking abilities • Ability to work efficiently in a fast paced, cross functional environment

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, dental, and vision coverage • Wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life insurance and accidental death and dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition assistance • Remote work arrangement