Director, Patient Care

October 23

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Logo of Carrum Health

Carrum Health

Healthcare Insurance • Enterprise • B2B

Carrum Health is a healthcare company focused on transforming the way healthcare is paid for and delivered. It functions as a value-based Centers of Excellence network, partnering directly with top-quality healthcare providers. Carrum Health provides nationwide access to specialty care for employers and their employees, significantly reducing costs and eliminating medical bills for patients while ensuring high-quality treatment. Their innovative model not only reduces unnecessary procedures but also guarantees better health outcomes by holding providers accountable. They are trusted by various organizations for providing seamless implementation and cost savings.

51 - 200 employees

Founded 2014

⚕️ Healthcare Insurance

🏢 Enterprise

🤝 B2B

📋 Description

• Lead and develop a high-performing, multidisciplinary Patient Care organization • Establish and execute a strategic vision for patient care delivery • Oversee daily operations of the Care Navigation and Clinical teams • Partner closely with clinical leadership to ensure quality standards • Ensure a differentiated, high-touch experience for every patient • Collaborate with cross-functional leaders to enhance patient engagement • Define, monitor, and analyze key performance metrics • Partner with leadership to design and implement technology and process improvements • Lead workforce planning, staffing, and professional development • Serve as a visible, hands-on leader who inspires excellence • Manage budgets and resource allocation

🎯 Requirements

• 10+ years of experience in patient operations, care coordination, or healthcare service delivery roles • 5-8 years of leadership experience managing leaders of leaders as well as clinical or multidisciplinary teams • Active RN license (or other clinical licensure such as NP, PA, or LCSW) is strongly preferred • Proven success leading both clinical and non-clinical teams • Data-driven, skilled at interpreting metrics and using insights • Exceptional communication and collaboration skills • Handle confidential information appropriately • Experience with self-funded employer benefit plans, bundled payment models, or Centers of Excellence programs is a plus • Spanish-speaking is a plus

🏖️ Benefits

• Stock option plan • Flexible schedules and remote work • Chicago and San Francisco offices available • Self-managed vacation days, within reason • Paid parental leave • Health, vision, and dental insurance • 401K retirement plan

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