Director, CRM Platform – Product

2 days ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $175.8k - $219.8k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Cars Commerce

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eCommerce • Automotive • Marketplace

Cars Commerce is a comprehensive online platform that facilitates the buying, selling, and research of vehicles. It provides a wide range of listings for new and used cars, along with tools and resources for customers to compare different makes and models, read reviews, and obtain financing options. With a focus on enhancing the car shopping experience, Cars Commerce connects sellers with local dealers and offers estimates for vehicle sales, ensuring a streamlined process for prospective buyers and sellers alike.

1001 - 5000 employees

🛍️ eCommerce

🏪 Marketplace

📋 Description

• Drive the enterprise CRM strategy and 12–18 month roadmap • Proactively propose and advocate for AI-driven solutions • Conduct user research to uncover needs • Define and maintain the multi-year engineering vision • Lead a blended organization of internal staff with a total team size including contracted partners of 20-30 • Manage budget, resource allocation, offshore resourcing, and vendor ecosystems • Lead change management efforts that drive successful platform adoption

🎯 Requirements

• 10+ years in enterprise technology • 5+ years leading Salesforce/CRM platform teams • 3+ years managing managers with cross-functional teams • Strategic product evangelist • Deep understanding of CRM platform architecture • Business systems strategy • Integration approaches • DevOps principles

🏖️ Benefits

• Medical, Dental & Vision Healthcare Plans • New Hire Stipend for Home Office Set-Up • Generous PTO • Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset • Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day