Customer Care Representative

🕒 June 18

🦌 Connecticut, Maine, +9 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Casella Waste Systems, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🤝 B2B

👥 B2C

⚡ Energy

🔥 Funding within the last year

💰 $37.5M Post-IPO Debt - Casella Waste Systems on 2025-08

B2B • B2C • Energy

Casella Waste Systems, Inc. is a regional integrated waste management company that collects, transports, processes, recycles and disposes of solid waste for residential, commercial, municipal and industrial customers. Founded in 1975 and operating across the Northeastern U. S. , the company provides services including garbage pickup, dumpster rental, portable toilets, liquid services, compactors, transfer stations, recycling facilities, Subtitle D landfills and a waste-to-energy facility, and emphasizes sustainability by converting waste streams into renewable resources. Casella positions itself on customer-focused, customizable service and environmental responsibility.

📋 Description

• Provide outstanding service to customers by responding to inbound calls, inquiries, and requests • Actively engage customers to understand their issues and provide accurate responses • Build rapport with customers and relationships with team members • Utilize job-specific software and tools to address customer topics • Understand and meet call center metrics while providing excellent customer service • Engage with customers to assess needs and make sales recommendations • Participate in training and learning opportunities to expand knowledge

🎯 Requirements

• High school diploma or GED • 2-4 years of customer service or inside sales experience • Demonstrated ability to work as part of a team in a collaborative environment • Legally eligible to work in the US • Outstanding relationship management skills • Excellent listening communication and problem solving skills • Ability to identify and develop sales opportunities • Demonstrated proficiency with Microsoft Office • Typing proficiency • Working knowledge of Microsoft Dynamic for CRM or similar software systems

🏖️ Benefits

• Medical, Dental, Vision, Life & Disability Insurance • Maternity & Parental Leave • Flexible Spending Accounts • Discounted Stock Program • 401K • Employee Awards • Employee Assistance Plan • Wellness Incentive • Tuition Assistance • Career Pathways