AI Engineering, Voice API

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March 17

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Castillians

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Castillians is a company whose publicly available text is inaccessible without JavaScript; the provided content only shows a message asking the user to enable JavaScript. No information about the company's product, services, industry, or target customers can be determined from this text alone.

51 - 200 employees

Founded 2006

📋 Description

• Designing and enhancing AI-powered chatbots for customer interactions in billing, sales, and technical support to reduce reliance on human agents. • Automating business processes to improve operational efficiency using AI technologies. • Contributing to the development and maintenance of scalable AI infrastructures and integrate new machine learning techniques and large language models (LLMs) where applicable. • Evaluating and working with various AI models including LLMs, reasoning models, machine learning, and function calling models for different purposes • Contributing to the roadmap for integrating speech-to-text functionality and real-time voice APIs, especially for telephony systems. • Working closely with other team members to evaluate and implement new AI technologies and tools, ensuring robust and reliable AI systems. • Participating in the testing and quality assurance of AI-driven systems, ensuring accurate and efficient performance. • Managing and maintaining AI agents across various platforms, ensuring their smooth operation and continuous improvement.

🎯 Requirements

• University degree in Computer Science, Engineering or equivalent • At least 5 years of experience in a similar position • Experience developing and deploying AI chatbots, particularly in customer service or support roles (billing, sales, technical support). • Strong background in automation tools and techniques, with practical examples of how you've approached and solved automation challenges. • Familiarity with machine learning models, particularly LLMs and reasoning models. • Practical experience using OpenAI or similar AI models (ChatGPT, Mistral, etc.). • Experience working with APIs in OpenAI and other AI models for building large-scale applications. • Exposure to frameworks for large-scale AI projects and managing AI agents effectively. • Hands-on experience with Robot Framework or similar testing frameworks. • Understanding of voice technologies and APIs, including experience with OpenAI’s real-time API (or openness to learning and exploring these technologies). • Comfortability working with a fast-paced, evolving roadmap, especially focusing on integrating new features like speech-to-text functionality.

🏖️ Benefits

• Flexible working arrangements • Opportunity for repeat engagements based on performance