Customer Success Engineer

Job not on LinkedIn

April 22

Apply Now

Receive Emails with Similar Jobs

Catchpoint

WebsiteLinkedInAll Job Openings

Enterprise • SaaS • Telecommunications

Catchpoint is a leader in digital experience monitoring, providing comprehensive insights and visibility into digital user experiences. Their platform offers solutions such as synthetic and real user monitoring, BGP monitoring, and endpoint monitoring, ensuring resilience and performance of applications and networks worldwide. Catchpoint's internet performance monitoring capabilities give actionable insights across the internet stack, helping businesses diagnose and resolve issues with CDNs, DNS, APIs, and other internet infrastructure. By using real-time data, Catchpoint aids in optimizing web and network performance, ultimately enhancing the digital experience for users globally.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

📋 Description

• At Catchpoint, we are on the lookout for a customer-obsessed, highly motivated problem solver to join our Value Engineering Team. • You will dive deep into the journey of every customer, understanding their pain points and aspirations. • Provide observability analysis from every angle, ensuring our solutions align perfectly with their needs. • You will not be a cog in the machine; you will directly shape our customers’ experiences and our company’s success while working with some of the world’s best across various sectors. • As a Value Engineer at Catchpoint, you will be at the forefront of driving customer success. • Dive into the onboarding process, ensuring our customers are set up for success. • Prioritize, multitask, and thrive under pressure. Your mission? Drive successful customer engagements and outcomes. • Educate clients about our product features and capabilities throughout their contract lifecycle. Be their go-to source of knowledge. • Identify client usage and adoption gaps. These are not hurdles; they are opportunities! • Assist with account education and building customer champions. Post-sale, you will be the friendly face our customers rely on. • Contribute actively to customer case studies, knowledge base articles, blogs, and webinars. • Travel to customer locations when needed. Build relationships, educate, and spread the Catchpoint magic. • Research and analyze internet-related events impacting customer applications. • Stay sharp! Attend workshops, read professional publications, and network with fellow experts. • Collaborate with engineering teams. Identify product opportunities and help design solutions. • Work closely with product management. Understand customer needs, validate future feature designs, and ensure delight. • Contribute to client renewals and up-sell opportunities.

🎯 Requirements

• 4-7 years of experience in a customer facing/ technical consulting role. • Understanding of web and internet technologies. • Familiarity with common Integration tools used in Synthetic, APM industry and understand (deployment, maintenance, debugging) using REST APIs and Webhook • Basic Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP’s, DNS, BGP etc.) • Knowledge of the web-performance industry is a plus • Good analytical and triaging / data triangulation abilities • Self-motivated, detail-oriented, organized, and the ability to work independently • Exceptional verbal and written communication skills including experience presenting in front of a large audience • Bachelor’s degree in Engineering / BCA / MCA / BSC / MSC