Consultant – Workforce Management

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🔥 21 minutes ago

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Causeway Geotech Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏗️ Construction

🔬 Science

Environmental • Construction • Science

Causeway Geotech Ltd. is an industry leader in conducting comprehensive ground investigations to provide accurate geotechnical and environmental data. Established in 2012, the company has grown to become the largest ground investigation contractor in Ireland, offering a range of land and marine services that include environmental assessments, laboratory testing, drilling, and cone penetration testing. With a commitment to sustainability and a skilled workforce, Causeway Geotech serves both public and private sectors to facilitate informed decisions on site conditions across various projects throughout Ireland and Great Britain.

📋 Description

• Collaborate with customers to understand their business requirements and objectives to ensure successful project delivery. • Configure customers on the CausewayOne platform, working across teams to ensure the best processes are applied and issues are resolved quickly. • Take ownership of customer projects, driving them forward to completion while ensuring a smooth and positive customer experience • Assist the 3rd Line Support Team in addressing and resolving issues raised by existing customers. • Contribute to proposal development and post-implementation reviews, identifying areas for improvement and innovation. • Build and nurture positive relationships with customers to build trust and enhance their overall experience. • Gather regular feedback to continually improve the service you deliver. • Demonstrate passion and determination to successfully complete projects and exceed expectations. • Provide clear, friendly, and effective communication when addressing customer queries. • Consistently deliver a great customer experience that encourages customer retention and referrals. • Deliver customer training if required as part of the project delivery or as separately required by customers.

🎯 Requirements

• Strong experience and knowledge of Workforce Management • Previous experience building and managing relationships with internal and external stakeholders across all levels • Previous experience implementing business systems • Strong knowledge of REST APIs, including OAuth2/token-based authentication • Previous experience integrating systems using APIs • Knowledge of JSON and XML data formats • Experience using API testing tools such as Swagger, Postman or curl • Experience with Java and/or jBPM • Knowledge of PostgreSQL and/or Microsoft SQL Server • Experience with Git version control • Experience with Node.js • Experience with Python • Previous experience with business process analysis, forms and workflows • Previous experience with document management • Previous experience with supplier management • Strong analytical and problem-solving skills with experience handling customer data • A good knowledge of MS Office applications including Excel • Previous experience writing technical documentation • A relevant degree or equivalent level of education preferred.

🏖️ Benefits

• 25 days annual leave + public holidays, increasing with length of service. • 4% matched pension. • Income protection and life assurance. • Access to our award-winning benefits platform. • We take mental health seriously and have a dedicated EAP available 24/7. • £100 allowance towards a fitness club. • Dell discounts. • Private Medical Insurance. • Paid study leave + volunteering days. • Car Scheme.