Help Desk Agent

November 26

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Cayuse Holdings

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Government • B2B • Cybersecurity

Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities.

501 - 1000 employees

🏛️ Government

🤝 B2B

🔒 Cybersecurity

📋 Description

• Receives customer inquiries and fulfills requests, providing high-quality customer service • Operates within established guidelines and procedures to deliver a full range of services • Matches customer needs with current products and services and suggests new ones • Identifies, resolves, or escalates issues of customer interactions • Aids in information to the customer in a prompt manner • Uses judgment to anticipate customer service needs and resolve routine issues • Help new and developing team members • Demonstrate proactive business and customer service mentality

🎯 Requirements

• Requires a high school diploma or GED • Knowledge of and experience using various computer applications including Microsoft Office Suite • Technology savvy with an interest in new generation technology • Must be able to pass a background check • Minimum Skills Required: Must possess problem-solving skills • Exceptional communication skills, both oral and written • Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. • Highly motivated with the ability to handle and manage multiple tasks at any one time • Ability to forge new relationships, individual and teaming in nature • Must be a Self-starter, that can work independently and as part of a team • Strong interpersonal skills with the ability to communicate in a professional manner

🏖️ Benefits

• Medical, Dental and Vision Insurance • Wellness Program • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) • Short-Term and Long-Term Disability options • Basic Life and AD&D Insurance (Company Provided) • Voluntary Life and AD&D options • 401(k) Retirement Savings Plan with matching after one year • Paid Time Off