Network Operations Manager

6 hours ago

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CBTS

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Cloud Solutions • Cybersecurity • IT Services

CBTS is a technology services provider that specializes in application modernization, cloud solutions, and cybersecurity. They help businesses transition to cloud-first environments, offering services such as application migration, management, and security consulting. With a focus on delivering modern technology solutions, CBTS empowers organizations to enhance productivity and achieve transformative business outcomes through expert IT consulting and managed services.

1001 - 5000 employees

Founded 1994

🔒 Cybersecurity

📋 Description

• Lead, mentor and develop a team of network operations engineers/technicians, ensuring strong performance, high morale and professional growth. • Oversee all aspects of network operations: monitoring, incident response, change management, problem management, capacity planning, escalation management, and post-incident review. • Ensure service level targets (availability, performance, mean time to repair, etc) are met or exceeded for our clients’ network environments. • Define, maintain and continuously improve operational processes and workflows for network operations (including run books, standard operating procedures, service-handoffs, escalation matrices). • Work with vendors, service providers and partners to ensure network infrastructure and services (e.g., SD-WAN, NaaS, SASE, hybrid connectivity) are delivered, maintained and optimized. • Monitor network performance, capacity and health across on-prem, hybrid and cloud networking environments; drive proactive remediation, optimization and preventative maintenance. • Collaborate with engineering, architecture, service delivery and account teams to ensure operational readiness of new network services and transitions. • Provide regular and ad-hoc reports on network health, team performance, trends, incidents and improvement opportunities to senior leadership. • Drive automation and tooling initiatives to improve efficiency and reduce manual effort (e.g., scripted responses, analytics, dashboards, self-healing capabilities). • Promote a culture of continuous improvement, operational excellence and customer-centric service delivery; champion best practices and quality metrics. • Manage the budget, resources and performance of the network operations team; ensure compliance with corporate and industry (e.g., security, regulatory) standards. • Act as escalation point for major network incidents and coordinate cross-functional response to ensure timely resolution and communication to stakeholders.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering or related field (or equivalent experience). • 8+ years of experience in network operations, network engineering or service delivery, with at least 3+ years in a supervisory or management role. • Strong technical foundation in network technologies: routing, switching, firewalls, VPNs, SD-WAN, SASE, network monitoring/management tools, cloud/hybrid connectivity. • Demonstrated experience leading operations teams in a 24×7 service environment with SLA accountability. • Excellent leadership, communication and stakeholder-management skills—capable of interfacing with technical staff, vendors and senior business leadership. • Proven ability to establish and drive operational processes, metrics, dashboards and escalation protocols. • Solid experience with incident, problem and change management frameworks and tools. • Strong analytical and problem-solving skills, with a focus on proactive monitoring, capacity planning and performance optimization. • Familiarity with automation, scripting or orchestration (e.g., Python, PowerShell, Ansible) and network telemetry/analytics tools is a plus. • Knowledge of security and compliance considerations (e.g., Zero Trust, SASE) in network operations context. • Master’s degree in related field or relevant certifications (e.g., CCNP/CCIE, CompTIA Network+, ITIL, SRE/DevOps certifications) preferred. • Experience working for a services organization or managed-services provider supporting multiple customers. • Experience with hybrid cloud networking and large-scale enterprise connectivity (on-prem, cloud, edge). • Experience with vendor/partner ecosystems and contract/service management. • Prior experience in driving automation and process improvement initiatives that significantly improved operational performance.