Services Management – Ops Solution Advisor

November 20

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CDW

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Enterprise • SaaS • Cybersecurity

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

📋 Description

• Act as a liaison between Services, Sales, and CDW clients to support service delivery • Hold signature and execution authority for SOWs within contract thresholds • Manage full lifecycle operational engagement and project management activities • Ensure timely and accurate revenue and cost recognition • Initiate resource fulfillment requests • Resolve escalated customer service issues strategically • Provide actionable intelligence and data insights to Services Managers • Develop trusted partnerships with assigned Services Managers • Approve time/expense entries and invoicing in systems • Initiate and approve financial documents (invoices, credit memos, etc.) • Participate in tool and process improvement initiatives • Communicate Services engagement methodology and best practices • Support Services Management vision, goals, and strategies

🎯 Requirements

• Bachelor’s Degree and 1 year of relevant or related experience in services operations, project coordination, or customer engagement, OR • 5 years of relevant or related experience in services operations, project coordination, or customer engagement • Proven ability to provide forward-thinking leadership and cross-functional collaboration • Excellent written and verbal communication skills • Ability to thrive in a dynamic, fast-paced environment • Skilled in tailoring communication to varied audiences and influencing outcomes • Ability to turn data into actionable insights for Services leadership • Experience with Professional Services Automation tools (preferred) • Experience implementing process improvement projects (preferred) • Experience with Power BI and Excel dashboard creation (preferred)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities