Customer Order Fulfillment Specialist

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Identify and implement process improvements to enhance delivery performance • Translate the Voice of the Customer into actionable Supply Chain plans and drive them to closure • Manage customer escalations and resolve issues while addressing systemic challenges • Partner with cross-functional teams to resolve supply issues and mitigate customer-impacting risks • Build relationships and influence stakeholders across the organization • Identify potential escalations and facilitate early recovery action plans • Prepare and communicate Supply Chain initiatives and recovery plans to internal and external customers • Collaborate with Customer Account teams on material requirements and forecast accuracy • Chair weekly customer order board calls covering orderbooks, delivery issues, recovery plans, and upcoming projects • Manage quarter-end order pull-ins, negotiate customer receiving extensions, and secure shipment approvals • Track shipments, resolve credit ship holds, and ensure priority handling for OOB orders and RMAs

🎯 Requirements

• Must be able to work North Americas Hours • University or College Degree • 4+ years of Supply Chain experience, including Order Management/Fulfillment expertise • Strong ability to influence at all levels within the Supply Chain • Proven ability to manage multiple priorities under tight timelines • Excellent interpersonal skills for cross-regional and functional collaboration • Confident written and verbal communication skills, including presentation capabilities • Proficiency in Oracle, Excel, Power BI, and PowerPoint • High attention to detail with a track record of achieving demanding targets

🏖️ Benefits

• Flexible work environment • Shift premium • Employee accommodation measures as required • Diversity, equity, and inclusion commitment • Equal opportunity employment