Customer Success Advocate

October 30

Apply Now

Receive Emails with Similar Jobs

Ciena

WebsiteLinkedInAll Job Openings

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

📋 Description

• Collaborate with Sales to ensure smooth customer onboarding and alignment on expectations. • Develop and execute customer success plans and engagement strategies tailored to customer personas. • Act as a trusted advisor, building deep relationships across engineering, operations, procurement, and leadership teams. • Monitor service delivery and proactively address post-sales challenges to ensure customer satisfaction. • Support renewals, upsell opportunities, and drive product adoption using data insights and customer usage metrics.

🎯 Requirements

• Bachelor’s degree in Engineering or related field preferred. • Experience in Optical networking technology • 4–6 years of experience in a customer-facing role, ideally in telecom or technology. • Strong communication and interpersonal skills with the ability to simplify technical topics. • Proactive, detail-oriented, and capable of managing multiple customer accounts. • Familiarity with telecom/networking concepts is a plus.

🏖️ Benefits

• Flexible work environment • Individual growth • Well-being • Belonging