Field Service Engineering Consultant

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November 1

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Ciena

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Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

📋 Description

• Manage SIF revenue assurance and oversee inventory shipments, ensuring alignment with quarterly targets. • Utilize the SIF application to craft Statements of Work (SOW) for flexible resources. • Conduct capacity and manpower planning for operations across two facilities. • Drive SIF activities focused on service cost reduction and site-wide performance metrics. • Lead technical issue resolution and encryption processes while maintaining operational updates. • Validate technical orders for incoming projects and ensure seamless Sales Engineering integration during FAT projects. • Collaborate with Services and IT teams to pinpoint change request opportunities and optimize processes.

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Optical Engineering, Computer Science, or a related field. • Minimum of 3–8 years of hands-on experience in Optical/Ethernet technologies. • Proficiency in MS Office Suite and other software applications. • Availability to travel up to 80% and flexibility to work off-shift hours as required. • Proven expertise in a service-oriented organization with a strong customer-centric approach. • Exceptional critical thinking, problem-solving, and decision-making skills. • Strong written and verbal communication abilities, coupled with a track record of cross-functional collaboration.

🏖️ Benefits

• medical, dental, and vision plans • participation in 401(K) (USA) & DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • company-paid holidays • paid sick leave • vacation time • comply with all applicable laws regarding Paid Family Leave and other leaves of absence