Director, Customer Business Unit

🕒 Yesterday

🌵 Arizona, California, +6 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🗻 New Hampshire – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $165k - $228k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Celestica

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

💼 Consulting

🎖️ Defense

🏥 Healthcare

💰 $660.4M Post-IPO Debt on 2021-09

Consulting • Defense • Healthcare

Celestica is a global B2B leader in design, manufacturing and supply chain solutions for the world's most innovative companies. We work with the world’s leading brands to imagine, design and build industry-leading products and solve complex technology challenges that move the world forward. We’re involved in every part of the product journey – from how products are designed and engineered, sourced and supplied, to how they are manufactured and serviced.

📋 Description

• Manage a team of global program managers, Customer Focus Team leads, or a customer subdivision/significant strategic account • Provide collaborative support to Sales and Business Development for new and competitive business quotes • Manage contract and commercial activities, account profitability, financial performance and customer satisfaction • Develop and execute account growth plans • Supervise pricing and quoting activities across Sales, SCM, Quoting and CFT • Identify customer needs, expectations and growth opportunities • Coordinate new program introductions and product transfers between sites • Manage customer portfolios or subdivisions with more than $100M in annual revenue • Serve as primary executive interface for commercial matters and customer relationships • Provide direct and indirect supervision, long-term planning, objective setting and policy management • Direct cross-functional teams through local managers; assign objectives, review performance and approve compensation where appropriate • Manage multi-site and global projects/programs with overall commercial accountability • Plan, budget, implement and maintain costs, methods and extended support teams • Make final administrative and operational decisions within the area of responsibility • Interface with executives and major customers during negotiations and controversial situations • Plan and monitor product deliveries, quality, schedules, MRP volumes, new product development support, manufacturing readiness reviews and contract execution • Host program tracking meetings and provide progress/status reporting • Monitor revenue plans, commitments and schedules; coordinate corrective action plans • Prepare, distribute and analyze customer surveys and self-assessments • Resolve customer issues and complaints and advocate for customer prioritization • Participate in forecasting, planning, efficiency monitoring, account strategy execution, pricing/bid preparation and contract development • Monitor cash-cycle impact and present customer charges under MSA terms • Provide performance reporting and analysis for monthly commercial and operations reviews and quarterly customer satisfaction reviews • Represent the organization in public speaking venues and trade events as needed

🎯 Requirements

• Relevant experience leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership • Working knowledge of EMS/JDM/ODM business engagement models • Experience with contemporary supply chain management principles, practices and buying behaviors • Demonstrated ability to achieve financial performance objectives in revenue and profit • Comfort with key operational and financial metrics • Significant experience implementing and adapting information and management systems in complex operations • Five years of experience in Account Management or Business Development-related roles with a proven track record • Ability to mentor and motivate a geographically dispersed and culturally diverse organization • Strategic thinking and ability to address tactical operational issues • Strong analytical and decision-making skills based on limited data • Ability to manage complexity across multiple organizations and product lines • Hardware manufacturing experience, preferably with EMS background • Multi-Geo Site Operations and P&L Responsibility is a plus • Hardware Procurement and OEM experience is preferred • Twelve plus years of relevant experience • Bachelor's degree in related field, or equivalent combination of education and experience • MBA is preferred • Willingness/ability to travel frequently overnight and work very long hours when required

🏖️ Benefits

• Remote work with travel as necessary • Equal opportunity employment • E-Verify employment eligibility verification

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