Head of IT

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🕒 July 16

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Develop and execute the organization’s IT strategy to align with business goals and growth objectives. • Collaborate with senior leadership to identify technology opportunities that drive innovation and operational efficiency. • Act as a strategic advisor for technology adoption, ensuring scalability and long-term planning. • Oversee the management of Microsoft 365 (M365), including user access, email, collaboration tools, and security. • Ensure proper management of domains, cloud infrastructure, and data integrity across platforms. • Maintain IT infrastructure uptime, performance, and reliability, ensuring minimal disruption to business operations. • Partner with external vendors to manage and optimize business-critical applications including but not limited to: NetSuite, Mavenlink, ZenQMS, and ZenDesk. • Monitor vendor performance, negotiate contracts, and ensure SLAs are met. • Manage integrations between internal systems and external applications. • Lead and mentor a small internal IT team, fostering professional growth and collaboration. • Delegate operational tasks while ensuring the team delivers high-quality support and service. • Define and track team KPIs related to system uptime, incident resolution, and user satisfaction. • Implement and maintain cybersecurity measures to protect sensitive company and client data. • Ensure compliance with regional and industry standards, including GDPR, UK Data Protection Act, and other pharma-specific requirements. • Conduct regular audits of IT systems and processes to identify vulnerabilities and ensure data integrity. • Ensure timely resolution of IT issues and provide guidance for employees using internal systems and applications. • Develop and deliver training programs to enhance employee proficiency with M365 and other tools. • Maintain an IT help desk function to support day-to-day operations. • Manage the IT budget, including forecasting, cost control, and vendor expenditure. • Optimize IT resources to balance cost-effectiveness and performance. • Evaluate and recommend new technologies to improve operational efficiency.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred). • 8+ years of experience in IT leadership roles, preferably in a mid-sized company or within the pharmaceutical or software industries. • Experience managing cloud infrastructure and SaaS platforms (e.g., Microsoft Azure, AWS). • Proficiency in managing Microsoft 365 (M365), including security and collaboration tools. • Familiarity with ERP systems like NetSuite, project management tools like Mavenlink, quality management systems like ZenQMS, and customer service platforms like ZenDesk. • Knowledge of cloud infrastructure management and domain administration. • Strong understanding of cybersecurity frameworks and compliance requirements (e.g., GDPR, UK Data Protection Act).

🏖️ Benefits

• Benefit offerings outside the US may vary by country and will be aligned to local market practice