Patient Services Specialist

🕒 October 21

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Perform patient onboarding, benefit verification, prior authorization, financial assistance, and appeals processes • Facilitate prescription fulfillment between doctors’ offices and pharmacies • Provide services for ambulatory pharmacies, specialty pharmacies, and outpatient infusion centers • Interact with patients and providers to obtain insurance benefits and patient information • Obtain and maintain reimbursement-related information and documentation • Obtain signatures and documentation for Patient Assistance Program applications • Complete patient adherence activities, including refill notifications and prescription delivery coordination • Use electronic medical record and other systems to manage workflows and document activities • Increase prescription capture, ensure timely infusion medication delivery, improve patient outcomes, and reduce readmissions • Resolve reimbursement barriers and provide updates to the Patient Access Management team • Build relationships with clinic staff, pharmacy, and hospital contacts • Assist with reimbursement optimization projects • Communicate patient and provider feedback to management for process improvement • Interface with key account associates regarding additional Cencora products and services • Adapt to changes in payer, pharmacy, and patient assistance program processes • Provide temporary coverage for clients and patients during onsite resource absences • Perform related duties as assigned

🎯 Requirements

• Required CPhT certification • Pharmacy Technician Certification Board (PTCB) certification is required • Degree, technical vocational training, or equivalent combination of experience and education • Broad training in Medical Office Administration, Social Work, Medical Records/Billing, Benefit Verification, Patient Financial Services, Pharmacy, Nursing, or similar vocations, generally obtained through completion of a 2-year Associate program • 2+ years of directly related or relevant experience • Ability to communicate effectively both orally and in writing • Strong organizational skills and attention to detail • Ability to work quickly and accurately under time and volume constraints • Ability to proactively seek solutions under minimum supervision • Demonstrated competence in Microsoft Excel and Word • Strong analytical skills • Strong interpersonal skills • Familiarity with insurance/claims processing, pharmaceutical products, services, software, and drug interactions • Ability to work clinic hours Monday through Friday, 8:30 am to 5 pm, in EST, CST, or MT time zones

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations for individuals with disabilities

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