Director, Web Experience Design

🕒 September 18

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $138.2k - $200k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Set the vision for Cengage’s web experience and establish UX/UI strategy for websites • Lead and mentor a dedicated design team • Partner with Product, Marketing, Analytics, and Engineering on experimentation • Develop hypotheses, rapidly prototype ideas, and run A/B and multivariate tests • Advance ecommerce and conversion experiences • Design across the full customer journey, including acquisition, exploration, consideration, purchase, onboarding, and engagement • Use qualitative research, behavioral analytics, funnel performance, experimentation results, and conversion metrics to identify opportunities • Build a culture of continuous optimization through measurement, testing, learning, and improvement • Stay current with AI-enabled experiences, personalization, emerging interaction patterns, ecommerce innovation, experimentation methods, accessibility, and new design and development technologies • Coach and mentor designers, strengthen UX/UI craft, build commercial and analytical fluency, and develop future design leaders

🎯 Requirements

• Proven experience in a senior Web Experience Design role • 3+ years of people management experience leading and developing high-performing design teams • Strong experience with ecommerce, growth, conversion optimization, or other transactional digital experiences • Deep expertise in UX and UI design principles • Human-centered design methodologies • Interaction and visual design • Information architecture • Accessibility • Responsive design • Research-informed practices • Modern digital design processes • Exceptional collaboration and communication skills • Ability to influence senior leaders and align cross-functional teams • Ability to articulate a compelling experience vision • Ability to connect design decisions to customer and business outcomes • Portfolio required

🏖️ Benefits

• Discretionary incentive bonus program with a 25% annual individual target • Comprehensive Total Rewards package • Reasonable accommodations for qualified individuals with disabilities