Customer Success Manager

🕒 May 1

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Cennox

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🤝 B2B

🛒 Retail

🏦 Banking

💰 Private equity on 2021-07

B2B • Retail • Banking

Cennox is a global managed-services provider that delivers technology installation, security integration, and facility transformation for retail and banking customers. The company installs and supports payment and banking hardware (ATMs, ITMs, teller devices), upgrades security infrastructure, and handles store and branch redesign, branding, and fit-outs, offering end-to-end project management and ongoing operational support.

📋 Description

• Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact. • Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel. • Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations. • Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner. • Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. • Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. • Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction.

🎯 Requirements

• Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications. • Customer relationship building skills. • Organizational abilities to include time and task management and multitasking. • Industry knowledge and experience.