Call Center Manager

3 days ago

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Cennox

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B2B • Security • Technology

Cennox is a managed service partner that collaborates with leading businesses to drive transformational growth and operational efficiency. The company specializes in providing services across facilities, security, and technology domains. Cennox offers comprehensive solutions, from facility design and redevelopment to security innovation and technology infrastructure support. With a global presence, Cennox prides itself on its customer-first approach, ensuring excellence in every project. Trusted by a diverse range of clients, Cennox aims to be the singular partner needed for businesses navigating change in these sectors.

1001 - 5000 employees

🤝 B2B

🔐 Security

💰 Venture Round on 2018-09

📋 Description

• Leads and optimizes call center operations to deliver exceptional customer experiences • Manages call traffic control and agent work groups and Call Reporting • Optimizes Quality Assurance best practices to enhance service quality • Handles escalated customer service issues and ensures proper documentation • Creates and maintains a high-quality work environment for team motivation • Manages training and resource allocation for employees

🎯 Requirements

• Bachelor’s degree in Business, Communications, or related field (or equivalent experience) • 5+ years of experience in call center operations, with at least 2 years in a leadership role • Proficiency in call center technologies, including IVR routing and workforce management systems • Strong process orientation with proven ability to implement operational improvements • Excellent communication and relationship-building skills • Ability to manage multiple priorities and drive results in a fast-paced environment.

🏖️ Benefits

• Rewards for hardworking and innovative employees.