Senior Director, Claims Workforce Management

🕒 2 days ago

🐊 Florida, Missouri – Remote

🐊 Florida – Remote 🏰 Missouri – Remote

💵 $146k - $269.6k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Define the strategy for building and automating recurring capacity and scenario planning models • Support service, quality, and efficiency standards for a large-scale claims operation • Influence senior leadership on strategic plans to meet short-term and long-term business objectives • Plan and direct workforce management policies, objectives, operations, and initiatives • Define the overall workforce management vision within the contact center • Prioritize initiatives and opportunities aligned with the organization's mission and strategic direction • Lead the workforce management team • Analyze operations and key performance criteria to develop staffing model strategies based on trends and forecasted results • Develop and direct inter-departmental partnerships within the workforce management department • Oversee workforce management budget and hiring strategy development with business stakeholders • Establish operational targets, best practices, and training programs • Oversee strategic initiatives related to onboarding, hiring, promotions, transfers, and performance or reward decisions • Perform other duties as assigned

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's degree • 10+ years of related experience • Prior management experience • Experience developing workforce capacity and staffing plans within a claims operation is highly preferred • 5+ years management experience preferred • Complies with all policies and standards

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plan • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity