Senior Product Owner – Clinical Referral and Specialty Care

November 25

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CenterWell Senior Primary Care

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Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

1001 - 5000 employees

⚕️ Healthcare Insurance

📋 Description

• Own the strategy, roadmap, and delivery of external specialist referral management solutions, including specialist network optimization, authorization processes, and workflow enablement. • Partner closely with vendors to ensure interoperability and a seamless end-user experience. • Lead structured Voice of Customer (VoC) activities, synthesizing input from patients, providers, referral coordinators, payers, and specialty partners to prioritize features that drive value. • Translate customer insights and business needs into requirements, ensuring measurable improvements in efficiency, patient experience, and clinical outcomes. • Operate in a highly matrixed environment, aligning product initiatives across business, IT, clinical operations, payers, and external vendors. • Define and track KPIs related to referral throughput, network utilization, and prior authorization efficiency; use data to drive continuous improvement. • Partner with change management and training teams to drive adoption and optimize workflows across hundreds of care sites.

🎯 Requirements

• Bachelor’s degree • Certified Scrum Product Owner, SAFe PO/PM. • Experience working in physician practice setting. • A minimum of five years of product management or healthcare technology experience, with significant responsibility for clinical or operational solutions. • Strong knowledge of primary care, specialist networks, and prior authorization processes. • Experience working with leading EMR vendor. • Experience with interoperability standards (HL7, FHIR, APIs). • Demonstrated success leading products in complex, matrixed organizations with multiple stakeholder groups. • Expertise in Voice of Customer methodologies and translating insights into tangible value. • Proven track record of delivering measurable improvements in healthcare operations, access, or patient experience. • Exceptional communication and collaboration skills; comfortable interfacing with executives, clinicians, payers, and technical teams.

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance