Client Success Manager

August 13

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CertifyOS

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Healthcare Insurance • SaaS • Compliance

CertifyOS is a company that provides advanced provider data technology solutions to transform healthcare management. Their platform aims to modernize the end-to-end provider data infrastructure by offering services such as real-time provider data verification, credentialing, monitoring, and compliance management. By eliminating manual workflows, CertifyOS increases the speed, efficiency, and accuracy of data processes, ultimately reducing operating expenses for their clients, which include health plans, health systems, and digital health companies. CertifyOS emphasizes transparency and real-time insights, offering an easy-to-use experience backed by strong customer support.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Compliance

💰 $14.5M Series A on 2022-09

📋 Description

• About CertifyOS: we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. • What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and we're backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. • But it's not just about the technology; it's about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. We're founded on the principles of trust, transparency, and accountability, and we're not afraid to challenge the status quo at every turn. We're looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. • About the role: • Join Certify as a Client Success Manager (CSM) to drive client satisfaction, retention, and growth in a fast-paced, dynamic environment. In this critical role, you’ll orchestrate complex client projects, navigate ambiguity with confidence, and build strong relationships with enterprise clients to transform challenges into successes. You’ll excel at managing multiple high-stakes accounts, leveraging data-driven insights, driving client expansion opportunities, and collaborating across teams to deliver exceptional client experiences. If you’re passionate about leading through complexity, driving impactful outcomes, and thriving under pressure, this is your opportunity to make a difference.

🎯 Requirements

• 4+ years of experience in consulting, client success, account management, or a related role, preferably with enterprise clients • Exceptional project management skills, with a proven ability to lead complex initiatives, manage resources, and deliver results in high-pressure settings • Strong ability to navigate ambiguity and complexity, with a track record of solving problems in fast-paced, dynamic environments • Proven ability to manage multiple high-value accounts while delivering exceptional client experiences and driving expansion opportunities • Strong analytical skills to interpret data, identify trends, and drive strategic decisions, including growth initiatives • Excellent communication and presentation skills, with experience leading client-facing training or webinars • Collaborative mindset with a track record of working effectively across cross-functional teams