Customer Service Representative

Job not on LinkedIn

🕒 March 10

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CGS Federal (Contact Government Services)

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

CGS Federal (Contact Government Services) is dedicated to enhancing government operations by optimizing human, technical, and financial resources. Their team comprises technologists, consultants, and project managers who collaborate with clients to deliver tailored solutions that address specific needs. The company specializes in IT infrastructure, software development, cloud services, and various consulting services aimed at improving efficiency and innovation within federal agencies.

📋 Description

• Reply to calls and emails from the public. • Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests. • Document your communications in our database.

🎯 Requirements

• Fully fluent in English and/or Spanish (both written and verbal) • High School diploma or General Educational Development (GED) certificate • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation • Ability to follow policies, procedures, and regulations. • Ability to navigate a content management system, other applications and related web sites. • Strong written and verbal communication skills. • Excellent customer service, dependability and time management skills. • Keyboarding proficiency of at least 40 words per minute. • Call Center (omnichannel) background a plus.

🏖️ Benefits

• Health, Dental, and Vision • Life Insurance • 401k • Flexible Spending Account (Health, Dependent Care, and Commuter) • Paid Time Off and Observance of State/Federal Holidays