Senior Customer Success Manager – Enterprise

🕒 August 4

🇺🇸 United States – Remote

💵 $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Serve as the post-sales primary point of contact for Enterprise customers • Lead customer engagements across onboarding, implementation, and adoption • Drive business success planning and align customer requirements, goals, and challenges • Provide thought leadership on change management for large, scaled rollouts • Support the full Business Value Realization cycle so customers can demonstrate and prove value internally • Act as the voice of the customer within the organization and advocate for customer needs • Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly • Develop hands-on technical knowledge of Chainguard and keep current with industry trends, features, and best practices • Educate customers on product features, best practices, and security principles • Build relationships with stakeholders from technicians to CISOs • Partner with sales to renew and expand customers while minimizing churn risks

🎯 Requirements

• 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams • Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support • Domain knowledge in one or more of supply chain security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle • Ability to take full ownership of a customer portfolio and operate autonomously • Ability to make key decisions, manage escalations, de-risk or de-escalate customer issues, and advocate across internal teams • Entrepreneurial mindset and ability to build new processes or practices • Commitment to continuous personal and professional development • High emotional intelligence and strong priority management skills • Previous early-stage startup experience (strongly preferred) • Passion for technology and cybersecurity (strongly preferred) • Hands-on technical experience with cloud environments such as AWS, GCP, or Azure; containers; Linux; or relevant security domains (strongly preferred)

🏖️ Benefits

• Flexible & Remote-First Culture • Team meetup opportunities • Bi-annual destination summits • Monthly stipend for coworking spaces, phone and internet costs • Stock options upon hire and promotion • Participation in secondary offerings • 10 years to exercise stock options • 100% covered health, vision and dental insurance premiums for you and your dependents • Flexible time off • 18 weeks paid parental leave for birthing parents • 12 weeks paid parental leave for non-birthing parents • Option to use parental leave all at once or throughout the child's first year