Senior Manager, Customer Success Management

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Report to the Director of Customer Success • Work collaboratively to achieve company goals and advance customer success initiatives across Enterprise segments • Build, lead, and mentor a team of CSMs supporting Enterprise customers • Foster a collaborative, high-performance, and customer-centric culture • Provide coaching, performance management, and career development support • Drive accountability through clear goals, metrics, and regular feedback • Define segment-specific strategies with Customer Success and cross-functional leaders • Execute programs tailored to Enterprise customer needs • Design and operationalize engagement models • Ensure consistency in customer journeys while adapting for segment nuances • Maintain visibility into adoption, health scores, and engagement metrics across the portfolio • Guide the team in identifying churn risks and expansion opportunities • Drive proactive outreach and intervention based on data insights • Support account reviews and use segment-level insights to improve outcomes • Ensure strong stakeholder relationships across Enterprise accounts • Deliver consistent value through customer interactions • Capture and synthesize customer feedback to inform internal teams • Act as the voice of the customer to influence product and go-to-market strategy • Collaborate with Sales, Product, and Marketing to drive adoption and expansion • Support renewal strategies and improve retention outcomes across segments • Contribute to accurate forecasting and pipeline visibility using data • Identify and scale growth opportunities within the Enterprise base • Implement and refine processes that enable scale and efficiency • Improve team productivity through tooling, automation, and best practices • Standardize workflows and reporting for consistency and visibility • Monitor industry trends and evolve engagement strategies accordingly

🎯 Requirements

• 4+ years of experience in Customer Success, Technical Account Management, or related fields • Prior people management experience with a track record of developing high-performing teams • Experience supporting Enterprise or high-ARR customer segments • Experience with high-touch customer success models • Background in Cybersecurity, DevOps, or a related technical domain preferred • Strong operational mindset with experience building or optimizing processes • Proven ability to drive retention and growth in a metrics-driven environment • Excellent communication and interpersonal skills across diverse audiences • Bachelor's degree in a relevant field; advanced degree preferred • Currently located in the United Kingdom

🏖️ Benefits

• Work remotely with team meetup opportunities • Bi-annual destination summits • Monthly stipend for coworking spaces, phone and internet costs • Stock options upon hire and promotion • Participation in secondary offerings • 10 years to exercise stock options • 100% covered health, vision and dental insurance premiums for employee and dependents • Flexible time off • 18 weeks paid parental leave for birthing parents • 12 weeks paid parental leave for non-birthing parents • Option to use parental leave all at once or throughout the child's first year