Provider Success Manager

November 22

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Chamber

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Healthcare Insurance • SaaS

Chamber is a company focused on improving cardiovascular health by empowering cardiology teams to thrive in a value-based care environment. It partners with cardiologists to offer technology solutions and support services that enable comprehensive care and unlock new revenue opportunities, at no cost to the practice. Chamber aids in navigating value-based care through real-time insights, administrative support, and expertise in payer negotiations. With a strong network of high-performing cardiologists and partnerships with hospital systems, Chamber is transforming the cardiology care ecosystem to ensure providers are compensated for delivering the right care at the right time.

2 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Serve as the primary relationship owner for assigned practices, building trust and alignment around value-based goals. • Review and interpret clinical performance data with providers — highlighting key trends, opportunities, and best practices. • Support practices in implementing improvement plans related to outcomes, utilization, and patient engagement. • Identify and escalate barriers to performance, partnering internally to develop solutions that improve results. • Train and coach providers and staff on Chamber’s platform, ensuring tools are fully utilized for care coordination, documentation, and reporting. • Track user engagement and adoption metrics; proactively address underutilization through targeted interventions. • Partner with the Product and Operations teams to translate customer feedback into product improvements. • Coordinate onboarding and ongoing success planning for each practice. • Create structured workflows and success playbooks that scale across the network. • Monitor key metrics (e.g., engagement rates, gap closure rates, quality performance) and deliver recurring progress reports to stakeholders. • Ensure all customer touchpoints reflect Chamber’s standards of empathy, professionalism, and reliability.

🎯 Requirements

• 5–8+ years of experience in customer success, practice management, or provider engagement • Strong understanding of clinical workflows, quality metrics, and payer-provider collaboration • Exceptional relationship management and communication skills, with a consultative, empathetic approach • Ability to interpret and explain healthcare data to non-technical audiences • Passion for technology, especially implementing new technology and AI • Detail-oriented operator who can balance proactive planning with responsive problem-solving • Passion for improving outcomes and experiences in cardiovascular care.

🏖️ Benefits

• Health insurance • Employee assistance program • Paid time off • Flexible work arrangements • Professional development opportunities