Enterprise Implementation Manager

Job not on LinkedIn

November 9

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $127.4k - $217.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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Chamberlain Group

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Hardware • SaaS • Enterprise

Chamberlain Group is a leading provider of access control solutions, specializing in the design and manufacture of garage door openers, commercial door openers, and gate operators. With a focus on technology and innovation, Chamberlain Group offers products that enable safe and secure movement through homes, workplaces, and communities. Their smart home ecosystem, featuring the myQ app, enhances home connectivity and access management. Chamberlain Group has been a trusted brand for over 50 years, providing both professionally installed and DIY solutions to improve the accessibility and management of various facilities.

5001 - 10000 employees

🔧 Hardware

☁️ SaaS

🏢 Enterprise

📋 Description

• Developing and executing project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget • Communicating with stakeholders to identify and resolve issues throughout implementation process • Managing all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders • Partnering with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions • Determining key KPIs and conducting data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics • Overseeing implementation of myQ Enterprise and onboarding process for long term success and scalability • Ensuring all testing scenarios have been documented and have passed testing prior to solution go-live • Ensuring all project documentation is accurate and complete, facilitating the handover to Customer Success • Conducting training on the new software or system to users who will be impacted by the implementation • Conducting post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively • Coaching and mentoring new members of the team to help get them productive as quickly as possible and reinforce CG’s values and behaviors • Using all tools and processes available and keeping internal systems up to date to accurately reflect project statuses, progress, issues and target dates • Complying with health and safety guidelines and rules; managers should also ensure compliance across their teams. • Protecting Chamberlain Group’s reputation by keeping information confidential. • Maintaining professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. • Contributing to the team effort by accomplishing related results and participating on projects as needed.

🎯 Requirements

• Bachelor’s degree in related field • 7+ years in customer facing role and/or project management role • Experience with contract negotiations • Experience leading process improvement projects • Experience working with software • High sense of urgency • Strong sense of Customer Advocacy • Proven track record of successful project implementations • Excellent communication, presentation, and interpersonal skills • Ability to work independently and with a team to meet deadlines • Ability to recognize and articulate trends and insights across the customer

🏖️ Benefits

• Comprehensive benefits package • 401k contribution • Short-term incentive plan (subject to terms of applicable plans and policies)