Senior Customer Solutions Engineer

October 23

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+2 more states

🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $187k - $208k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Checkly

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SaaS • DevOps • API

Checkly is a developer-focused company that provides a code-first synthetic monitoring solution specifically designed for modern DevOps, platform engineering, and SRE teams. It offers a comprehensive suite of monitoring tools, including end-to-end (E2E) testing, synthetic monitoring, API monitoring, and alerting, with powerful integrations for various CI/CD pipelines and popular developer tools like GitHub, Slack, and Jenkins. Checkly allows developers to write, test, and deploy monitoring checks as code, enabling version-controlled monitoring and reducing mean time to resolution (MTTR) by detecting issues before they impact users. Its platform supports seamless integration into existing workflows, providing essential dashboards and incident management capabilities to ensure the reliability and availability of web applications and APIs.

11 - 50 employees

Founded 2018

☁️ SaaS

🔌 API

💰 $10M Series A on 2021-06

📋 Description

• You will become an expert on Checkly and the Monitoring space, helping drive the Monitoring as Code revolution. • You will work with some of our most valuable customers in different stages across pre- and post-sales. • You will assist prospects with the technical evaluation of Checkly, from first demo to the successful implementation of Checkly. You will own this process. • You will speak with our customers directly and share your learnings with Product and Engineering, helping shape Checkly. • As part of your role you will assist in continuously improving technical documentation, processes and policies. • During your onboarding you will be involved in our Customer Support to learn our platform inside out and understand our customers. After that, you will chip in Support when needed from time to time.

🎯 Requirements

• Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred). • Ability to be autonomous and self-motivated in a remote-first work environment, while you also enjoy getting to know your colleagues and helping others. • Exceptional empathy and curiosity. You love working with customers and take pride in seeing them succeed. • Proactive and ownership-oriented mindset to help build long-lasting partnerships with Checkly’s customers. • Relevant experience working in a Solutions Engineering role, ideally in dev-tools SaaS environment. • Excellent spoken and written English skills. • Based in the US: ET, CT or MT

🏖️ Benefits

• Transparent compensation • Flexible work hours, async-first (low meeting, high productivity) and transparent culture • Become part of a fast-growing, and international team where your work matters—your impact won’t get lost in layers of bureaucracy. • Stock options • 27 days of paid vacation + your local public holidays • Paid sick leave & up to 14 weeks of paid parental leave • $1,500 learning, visiting and wellness budget • Bi-annual company retreats • Employment & contractor options