Service Team Coordinator

🕒 August 5

🇺🇸 United States – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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ChenMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

⚕️ Healthcare Insurance

🏥 Healthcare

💊 Pharmaceuticals

Healthcare Insurance • Healthcare • Pharmaceuticals

ChenMed is America’s leading primary care provider focused on delivering preventive, VIP care for seniors. The company prioritizes the doctor-patient relationship, offering a personalized and intensive care model where physicians manage smaller patient panels, enhancing the quality of care. With around-the-clock access to doctors, on-site medications, and transportation assistance, ChenMed aims to improve health outcomes for vulnerable elderly populations, emphasizing prevention and relationship-building in healthcare.

📋 Description

• Receive inbound and make outbound customer service calls related to patient scheduling and general inquiries • Respond to patient inquiries based on the ChenMed core model for care • Escalate issues and concerns as appropriate • Make timely decisions according to department standards, procedures, and policies • Document interactions using web-based technology • Provide prompt and accurate service to maintain business relationships and promote loyalty • Collaborate with team members across multiple departments to promote VIP customer service and patient interactions • Support initiatives and medical centers across ChenMed entities by assisting with key departmental and medical-center business functions • Perform other duties as assigned or modified by the manager

🎯 Requirements

• High school diploma or GED equivalent required • Minimum of 2 years of customer service experience required, in a call center or similar environment • Experience adhering to KPIs or metrics in a call center environment • Minimum of 1 year of experience in a fast-paced healthcare setting highly preferred • Experience with web-based customer relationship management systems • Competent-level business acuity • Knowledge of general/core job-related functions, practices, processes, procedures, techniques, and methods • Exceptional verbal communication skills, including active listening • Excellent organizational and multitasking skills • Ability to operate successfully in a demanding environment • Proficient keyboarding skills • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook • Competence in other systems required for the position • Availability and willingness to work overtime as requested by leadership and based on business staffing needs • Spoken and written fluency in English; bilingual ability is a plus, with Spanish, Creole, or Vietnamese preferred • Must reside within the Continental United States • Must reside within a US state where the company is established as a legal entity

🏖️ Benefits

• Great compensation • Comprehensive benefits • Career development and advancement opportunities • Great work-life balance • Opportunities to grow