Customer Support Specialist

🕒 July 27

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ChiroCat

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $250k Pre Seed Round - Chiro Cat on 2021-05

Healthcare • SaaS • B2B

ChiroCat is an all-in-one practice management software built specifically for chiropractic clinics. It offers a cloud-based EHR, intuitive scheduling and online booking, HIPAA-compliant two-way messaging (including automated reminders and Text-to-Pay), SOAP note templates, integrated billing and payment processing, claim cycle management, performance reporting, and concierge onboarding. The product emphasizes streamlined workflows for chiropractors, faster payments, automated insurance posting, and a unified dashboard to manage patient care and practice operations. Pricing is advertised at $299/month.

📋 Description

• Responding to incoming live chats, emails, and phone calls within help desk software • Helping an office manager optimize patient flow by setting up digital intake forms • Troubleshooting account settings and turning frustrated customers into advocates • Hopping on screen-sharing meetings with customers to solve complex insurance billing situations • Creating Help Center and internal knowledge base content

🎯 Requirements

• At least 3 years of experience in email, chat, or phone customer support OR in the chiropractic/healthcare industry • At least 3 years of direct, customer-facing communication experience • Experience with support technology (helpdesks, snippet tools) OR hands-on EHR/EMR software experience • Comfortable working standard daytime hours in local US timezone • Typing ability consistently at or above 50 WPM with accuracy above 95% • Software aptitude and love to learn new technology

🏖️ Benefits

• Great health, dental, and vision insurance with 100% of the premium covered for you • Affordable rates for dependents • Paid vacation of three to four weeks per year • Flexible work hours