Senior Business Operations Manager

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November 20

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Chowbus

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SaaS • Hospitality

Chowbus is a company that provides an all-in-one point-of-sale (POS) system designed specifically for restaurants. Their system is aimed at enhancing efficiency and increasing sales, with features such as loyalty programs, table reservations, online ordering, and QR code ordering. Chowbus POS integrates with over 45 third-party delivery providers and offers solutions like kiosk and handheld devices for seamless payment processing. They are also the exclusive distributor of Pudu Technology's Rutech Robot in North America. Chowbus is dedicated to supporting restaurants with 24/7 customer service and comprehensive solutions that save on labor costs and improve the culinary service experience.

201 - 500 employees

☁️ SaaS

💰 $30M Venture Round on 2020-09

📋 Description

• Diagnose root causes of operational inefficiencies across onboarding, customer care, logistics, billing, and merchant lifecycle management. • Design and execute scalable solutions that improve workflow efficiency, enhance customer outcomes, and strengthen cross-border operations. • Foster a culture of continuous improvement—proactively identifying opportunities for optimization before issues escalate. • Lead end-to-end strategic initiatives, from problem definition to execution and impact measurement (e.g., process redesigns, systems integrations, or vendor transitions). • Align U.S. and China-based teams to ensure seamless collaboration, transparency, and accountability on projects such as hardware deployment and returns. • Establish clear project milestones and governance frameworks to ensure alignment, timely delivery and measurable results. • Partner with BI and Systems teams to design, build, and continuously improve dashboards and reporting frameworks that measure operational KPIs, customer value, and business performance. • Leverage analytics to track and improve customer lifetime value (CLV), retention, satisfaction, and operating efficiency to improve unit economics. • Develop clear, data-backed business cases and performance models to inform strategic decisions and resource allocation. • Drive a measurable KPI improvement in customer value through actionable insights, performance analytics, and operational excellence as not all revenue dollars are equally valuable. • Partner with internal teams to refine tools, data pipelines, and workflows that enable automation, scale, and operational excellence. • Evaluate and evolve systems and processes to support the company’s next stage of growth. • Ensure data integrity and enable self-service reporting across functions. • Act as the operational “glue” across global teams, ensuring alignment between U.S. strategy and China-based execution. • Translate and simplify complex data and project findings into clear recommendations for senior leadership. • Champion cross-border collaboration, mutual accountability, and operational transparency.

🎯 Requirements

• Bachelor’s degree required; MBA or equivalent advanced degree preferred. • 6–10 years of experience in Business Operations, Central Operations, Strategy & Operations, Growth Operations, Management Consulting, or a related field. • Proven ability to lead complex cross-functional projects and translate ambiguous business problems into structured, data-driven solutions. • Experience in SaaS, POS, restaurant tech, or fintech operations strongly preferred. • Prior startup or high-growth environment experience is highly valued. • Strong analytical skills; proficiency in Excel/Google Sheets, SQL, and familiarity with BI tools (e.g., Tableau, Looker, Power BI). • Demonstrated ability to develop business cases and influence decisions with data and storytelling. • Exceptional communication and stakeholder management skills across cultures and functions. • Mandarin bilingual preferred to facilitate collaboration with China-based teams.

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) • 100% employer-paid Short-Term Disability (STD) • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance • Company holidays • Birthday off • Paid Parental Leave • Flexible Paid Time Off (PTO) • Employee Assistance Program (EAP)